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Help / Frequently Asked Questions
How long will my order take to get to me? [Back To Top]
Most items will be delivered via Ground Transportation. Delivery rates are based on the approximate weight and size of your package per address. Orders will be shipped Monday through Friday only. Orders received on weekends and holidays will ship the next business day. Orders received before 12:00 pm will ship the same day. Please allow 5 to 7 business days for delivery.
How much will shipping cost? [Back To Top]
Shipping is calculated based on the approximate weight and size of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for your order, input your zip code on the shopping cart page to calculate before checking out.
How do I place an order online? [Back To Top]
Ordering online is simple and fast with JakesGlutenFreeStore.com. As you're browsing through the products, when you see something you like, simply click on the button 'Buy Now'. Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing JakesGlutenFreeStore.com then just click the box that says "Continue Shopping" in the lower right hand corner of the page. You can return to your cart at anytime while shopping on JakesGlutenFreeStore.com by clicking on "View Cart" in the top navigation. Once you have added all the items you'd like to your shopping cart, click the "Checkout" button. You will then be redirected to the login page. After you have confirmed the information, your order will be placed and you will receive an e-mail confirmation.
What guarantee do I have that I will be happy with my order? [Back To Top]
Upon receipt of your order from JakesGlutenFreeStore.com, please review the contents as promptly as possible. If there are any quality problems or questions, kindly contact us immediately upon receipt. We will review the issue and provide a return authorization or replacement if necessary. Please note that any returns or refunds due to quality or delivery problems must be reported as soon as possible and no later than 5 days after delivery.
For the protection of our customers, we are unable to accept returns of any food items as we cannot resell any returned food item, regardless of its condition
How do I change or cancel an order? [Back To Top]
If you need to change or cancel an order, please email us at info@jakesglutenfreestore.com. Please be specific, as orders may have been processed during the same day.
Is Ordering With JakesGlutenFreeStore.com Secure And Safe? [Back To Top]
You can shop at JakesGlutenFreeStore.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
JakesGlutenFreeStore.com is registered with the Authorize.Net Verified Merchant Seal program.
If you have a question that is not answered on this page, please click here to contact us.
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